The AR camera uses up to eight 3D markers to pinpoint real objects for a much clearer view of the situation. With the AR camera capability, companies can provide support by directly viewing what the customer is seeing. The integration of AR is another evolution in harnessing all the capabilities of today’s smartphones and optimizing them to make businesses and their workforce more efficient. The result is greater customer satisfaction scores and lots of valuable time saved for the customer support team.” The SolutionĪs a mobile device management (MDM) solution provider, Sand Studio has been in the mobile ecosystem since 2011. Shiong says, “Instead of the traditional and agonizing way to solve issues through phone support without actually seeing what’s happening on the screen, this new solution will make the entire experience much more pleasant for both sides. The CEO of Sand Studio, Anson Shiong, which makes AirDroid Remote Support, explains what this innovation means in the emailed press release. This in turn will improve customer satisfaction and long-term retention, not to mention saving a lot of money. AirDroid Remote Supportįor small business owners that can ill afford to make more service calls, it will mean solving problems remotely. This feature will add a level of efficiency that will make your workforce more productive because they will be able to resolve more issues. Imagine having the instructions from a customer support center, instructor or business directly on your smartphone. The integration of Augmented Reality (AR) in AirDroid Remote Support promises to dramatically improve customer support.
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